Thank you for shopping at MOTIQO. We want you to be completely satisfied with your purchase. In case you are not happy with your order, we have a hassle-free return policy that you can take advantage of.
- Return Window: You can return or exchange any product within 48 hours after delivery.
If you wish to return a product, you can choose option:
- Refund in your Original Payment Method. The amount of the refund will be credited to your wallet within 48 working hours after we receive the returned product at our warehouse.
Please note: A customer cannot exchange more than twice.
- Exchange your existing product with another product: You can exchange your existing product with another product of equal or lesser value. Please note that you cannot avail new offers while exchanging. Please note: We do not charge reverse pick up charges for the first exchange, however if exchange is initiated more than once by the customer Rs.150 reverse charges are payable.
To set up a return, please apply here –
Message MOTIQO INDIA on WhatsApp. https://wa.me/919428949537
Product Value Consideration: The selling price of the product at the time of purchase will only be considered at the time of return or exchange.
No New Offers: Customers cannot avail of new offers while exchanging the product.
Damaged/Missing Products: If you receive a damaged or missing product, please raise the request within 24 hours with valid proof like an image of the parcel, image of the label, etc.
🔔 Please Note : We recommend that you make an unboxing video* as soon as you receive your order. This is just a precautionary step to ensure that in the unlikely event of an incorrect product being delivered, the issue can be escalated to the courier company with valid proof.
Tampered Parcel: In case you receive a tampered parcel, please make an unboxing video as proof and email it to motiqoindia@gmail.com
All electronic items, including travel adapters and power banks, cannot be exchanged or returned.
Manufacturing Warranty: The warranty covers any manufacturing defects.
Cancellation Policy:
- Contact customer care via call/email/chat to cancel an order
- Motiqo will call you to understand the reason for cancellation
- If the order is cancelled, a confirmation email will be sent
- Prepaid orders will have a cancellation fee of Rs.100 deducted from the refund amount
- Orders cancelled after shipping will have a fee of Rs.200 deducted from the total amount
- For bundle orders with a discount applied to the entire order, the refund will be given after dividing the amount by two and subtracting any reverse fee if one pair is cancelled or returned
- Bank processing charges will be borne by the customer and will be deducted from the total before the refund
If you have any questions or concerns about our refund policy, please do not hesitate to contact us. We are always here to help.
Whatsapp – https://wa.me/919428949537
Email – motiqoindia@gmail.com
Please note that our team will respond to your inquiry between 10 AM to 5 PM Monday to Saturday.