Privacy Policy

Information We Collect

We may collect the following information:

• Information Provided by You: Information provided in forms or indicated on the account settings page of our Platform, including but not limited to your name and email address. This includes information provided during registration, subscription to services, or updates to account settings.
• Demographic Information: Information such as date of birth and location, if you choose to share it with us.
• Correspondence Records: A record of all correspondence, including any information provided, if you contact us or report a problem with our Platform.
• Transaction Details: Details of transactions carried out through our Platform, including billing address, credit or debit card number, card expiration date, and other payment instrument details.
• User-Generated Content: Information you provide when posting messages on our message boards, chat rooms, or other message areas, leaving feedback, or using voice commands to shop on the Website. We retain this information to resolve disputes, provide customer support, and troubleshoot problems as permitted by law.

Cookies Information

When you visit our Platform, we may send one or more cookies—a small text file containing a string of alphanumeric characters—to your computer to uniquely identify your browser and enhance your navigation. Cookies do not collect personal information but help us provide a better user experience. We use both session cookies (temporary) and persistent cookies (remain after you close your browser). You can disable cookies through your browser settings, but this may affect some features of the Service.

Device Information

We collect information from devices you use to access our Services, including:

• Device attributes (e.g., operating system, hardware/software versions, signal strength, browser type).
• Device operations (e.g., behaviors to distinguish humans from bots).
• Unique identifiers and device IDs.
• Device signals and network connection information.

File Information

Log file information is automatically reported by your browser each time you access a web page. This includes your web request, IP address, browser type, referring/exit pages, URLs, number of clicks, domain names, landing pages, and pages viewed.

Clear Gifs Information

We may use clear gifs (web beacons) to anonymously track online usage patterns. No personally identifiable information is collected using clear gifs. They are also used in HTML-based emails to track which emails are opened, enabling accurate reporting and improving our marketing and Platform.

Third-Party Partners

Our third-party partners may receive your data when you use their services. We require them to have lawful rights to collect, use, and share your data. Please review their privacy and cookie policies for details.

Anonymity

You can browse our Website anonymously until you provide personal information. Required and optional fields are clearly indicated, and you may choose not to use certain services to avoid sharing information.

How We Use Your Information

We use your personal information to operate, maintain, and provide the features and functionality of the Service, as well as to share anonymized data with our clients. By providing your information, you consent to us using your email address or phone number to send:

• Emails/messages related to clarifications, offers, updates, and announcements based on your orders and interests.
• Service-related notices, including those required by law.
• Notifications of activity on the Service, which you can control in your notification settings.
• Other messages, such as newsletters or special offers. You may opt out of these by contacting our support team.

You can stop receiving non-critical email/SMS communications by contacting us or using the unsubscribe feature in emails. Critical emails cannot be opted out of.

Data Retention

Any personal information or content you voluntarily disclose (including facial tracking data) becomes available to the Company. After deactivation of your account, we may retain profile information and user content for backup, archival, or audit purposes. Data is stored until it is no longer necessary for our Services or until your account is deleted.

Content Monitoring

We reserve the right to monitor and remove user content if it violates applicable laws, our Terms of Use, or to protect our rights or those of third parties.

How We Share Your Information

Personally Identifiable Information:

• We do not rent, sell, or trade your personally identifiable information without notice, except to parties assisting in operating our Website, conducting business, or serving users (e.g., lawyers, accountants), or to business partners in operations like mergers or acquisitions.
• Personal information may be stored on servers or databases outside our direct control, such as cloud service providers.
• For events or contests with third-party partners, information you provide may be used for the event and other approved purposes. We cannot control third parties’ use of your information.
• We may disclose personal information if required by law, to enforce our Terms of Use, or to protect the security or integrity of our site and users.
• We share information with companies providing analytics and measurement reports.

Non-Personally Identifiable Information:

We may share anonymous usage data, anonymized responses, and facial tracking data with third parties to understand opinions and usage patterns.

How We Protect Your Information

We use commercially reasonable safeguards to protect your personal information as required under Section 8 of the SPDI Rules. However, we cannot guarantee absolute security. You are responsible for maintaining the secrecy of your password and account information.

Compromise of Personal Information

In case of a security breach, we will promptly notify affected individuals as required by law.

Children's Privacy

We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information without parental consent, we will delete it promptly. Contact us at motiqoindia@gmail.com if you believe we have such information.

Links to Other Websites

We are not responsible for the practices of linked websites. Please review their privacy policies before proceeding.

Notification Procedures

We provide notifications via email, written notice, or Website postings, as determined by us. You may opt out of certain notifications as described in this policy.

Controlling Your Information

You may decline to submit personal information, though this may limit access to certain services. You can access, update, or correct your information by logging into your account or contacting our customer care at motiqoindia@gmail.com.

Changes to Our Privacy Policy

We will notify you and post changes to our privacy policies on our Website. For questions or complaints, contact us at motiqoindia@gmail.com.

Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. The courts in Ahmedabad have exclusive jurisdiction over any disputes arising from this policy.

Grievance Officer